The Vet's Dog

Return Policy

To put it simply, we guarantee our products 100%. All of our products come with an unconditional satisfaction guarantee or your money back. If you are not completely happy with our products (for any reason!) just return the unused portion within 30 days of your purchase date. You’ll be refunded your entire purchase price, less your original shipping costs . Returns will be issued to the original payment method used on your order.

Eligibility for Returns:

  • Timeframe: Returns must be received within 30 days of your purchase date.

  • Condition: The product must be returned in its original packaging.

  • Proof of Purchase: A valid receipt or order confirmation is required to be included with your return.

Return Process:

  1. Contact Us: To initiate a return, please email our customer service team at orders@vetsdog.com with your name and order number and reason for the return.

  2. Receive Return Authorization: We will provide a Return Authorization (RA) number and detailed instructions on where to send the product.

  3. Ship the Product: Securely package the item and include your RA number. We recommend using a trackable shipping method.

Refund Policy:

  • Refund: 100%, less your original shipping cost, If product is received within (30) days of purchase date.

Shipping Costs:

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the product is defective or damaged in the original shipment.

  • Defective/Damaged Items: If your product arrives damaged or defective, please contact us immediately for a replacement or full refund at orders@vetsdog.com with your name and order number and reason for the return.